{"id":14,"date":"2026-03-13T02:37:11","date_gmt":"2026-03-12T23:37:11","guid":{"rendered":"https:\/\/istatieh.com\/?page_id=14"},"modified":"2026-04-13T14:17:47","modified_gmt":"2026-04-13T11:17:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/istatieh.com\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"
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Refund and Return Policy<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Overview<\/h3>

We offer a 30-day return policy from the date of purchase. After 30 days, we are unable to provide a full refund or exchange.<\/p>

Eligibility for Returns<\/h3>

To qualify for a return:<\/p>

  • The item must be unused, in its original condition, and in original packaging.<\/li>
  • A receipt or proof of purchase is required.<\/li><\/ul>

    Non-Returnable Items<\/h3>
    • Gift cards<\/li>
    • Downloadable software<\/li>
    • Perishable goods (e.g., food, flowers)<\/li>
    • Personal care, sanitary, hazardous, or flammable items<\/li><\/ul>

      Partial Refunds (if applicable)<\/h3>
      • Items with signs of use<\/li>
      • Opened media (CDs, DVDs, software, etc.)<\/li>
      • Damaged or incomplete items not due to our error<\/li>
      • Returns submitted after 30 days<\/li><\/ul>

        Refund Process<\/h3>

        Once we receive and inspect your return:<\/p>

        • You will be notified by email<\/li>
        • Approved refunds will be issued to your original payment method within 5\u20137 business days<\/li><\/ul>

          Late or Missing Refunds<\/h3>

          Please check your bank account and contact your payment provider. If the issue persists, contact us.<\/p>

          Exchanges<\/h3>

          We only replace defective or damaged items. For exchange requests, please contact us first.<\/p>

          Shipping Returns<\/h3>
          • Customers are responsible for return shipping costs<\/li>
          • Shipping fees are non-refundable<\/li>
          • We recommend using trackable shipping for high-value items<\/li><\/ul>

            Contact Us<\/h3>

            Email: info@istatieh.com<\/p>

            Address: Amman - Jordan<\/p>

            <\/p>

            Overview<\/h3>

            We offer a 30-day return policy from the date of purchase. After this period, we are unable to provide a full refund or exchange.<\/p>

            Return conditions<\/h3>

            To be eligible for a return:<\/p>

            • The product must be unused and in its original condition with packaging<\/li>
            • A receipt or proof of purchase must be provided<\/li><\/ul>

              Non-returnable items<\/h3>
              • Gift cards<\/li>
              • Downloadable digital products<\/li>
              • Perishable goods such as food and flowers<\/li>
              • Personal, sanitary, or hazardous products<\/li><\/ul>

                Partial refunds, if applicable<\/h3>
                • Products showing signs of use<\/li>
                • Opened media such as CDs, software, and similar items<\/li>
                • Damaged or incomplete products due to customer handling<\/li>
                • Orders submitted after 30 days<\/li><\/ul>

                  Refund process<\/h3>

                  After receiving and inspecting the product:<\/p>

                  • You will be notified by email<\/li>
                  • The refund will be issued within 5 to 7 business days to the original payment method<\/li><\/ul>

                    Delayed or missing refunds<\/h3>

                    Please check with your bank or card provider. If the issue continues, contact us.<\/p>

                    Exchanges<\/h3>

                    Exchanges are only available in the event of a defect or product damage.<\/p>

                    Shipping and returns<\/h3>
                    • Shipping costs are the responsibility of the customer<\/li>
                    • Shipping fees are non-refundable<\/li>
                    • We recommend using a trackable shipping service for high-value products<\/li><\/ul>

                      Contact<\/h3>

                      Email: info@istatieh.com<\/p>

                      Address: Amman, Jordan<\/p><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Refund & Return Policy | \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 Overview We offer a 30-day return policy from the date of purchase.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":5,"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":36114,"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/36114"}],"wp:attachment":[{"href":"https:\/\/istatieh.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}