Refund and Return Policy
Overview
We offer a 30-day return policy from the date of purchase. After 30 days, we are unable to provide a full refund or exchange.
Eligibility for Returns
To qualify for a return:
- The item must be unused, in its original condition, and in original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
- Gift cards
- Downloadable software
- Perishable goods (e.g., food, flowers)
- Personal care, sanitary, hazardous, or flammable items
Partial Refunds (if applicable)
- Items with signs of use
- Opened media (CDs, DVDs, software, etc.)
- Damaged or incomplete items not due to our error
- Returns submitted after 30 days
Refund Process
Once we receive and inspect your return:
- You will be notified by email
- Approved refunds will be issued to your original payment method within 5–7 business days
Late or Missing Refunds
Please check your bank account and contact your payment provider. If the issue persists, contact us.
Exchanges
We only replace defective or damaged items. For exchange requests, please contact us first.
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using trackable shipping for high-value items
Contact Us
Email: info@istatieh.com
Address: Amman - Jordan
Overview
We offer a 30-day return policy from the date of purchase. After this period, we are unable to provide a full refund or exchange.
Return conditions
To be eligible for a return:
- The product must be unused and in its original condition with packaging
- A receipt or proof of purchase must be provided
Non-returnable items
- Gift cards
- Downloadable digital products
- Perishable goods such as food and flowers
- Personal, sanitary, or hazardous products
Partial refunds, if applicable
- Products showing signs of use
- Opened media such as CDs, software, and similar items
- Damaged or incomplete products due to customer handling
- Orders submitted after 30 days
Refund process
After receiving and inspecting the product:
- You will be notified by email
- The refund will be issued within 5 to 7 business days to the original payment method
Delayed or missing refunds
Please check with your bank or card provider. If the issue continues, contact us.
Exchanges
Exchanges are only available in the event of a defect or product damage.
Shipping and returns
- Shipping costs are the responsibility of the customer
- Shipping fees are non-refundable
- We recommend using a trackable shipping service for high-value products
Contact
Email: info@istatieh.com
Address: Amman, Jordan
